ToyTill support
Answers to common questions, and a real person to help if you need one.
Common questions
How do the free trial and subscription work?
Children can finish their first 3 sales for free. After that, a grown-up can start the free 7-day trial behind the parent PIN. The subscription then renews yearly at the price shown in the app, unless you cancel at least 24 hours before it renews.
How do I cancel or manage my subscription?
Open the Settings app, tap your name, then Subscriptions, and choose ToyTill. You can also open Manage subscription from the Safety tab in ToyTill's parent area.
I've got a new iPad. How do I get my subscription back?
Open ToyTill, enter the parent PIN when asked, and tap Restore purchases on the subscription screen. Use the same Apple Account you subscribed with.
I've forgotten the parent PIN.
For safety the PIN can't be recovered. Delete and reinstall ToyTill, then choose a new PIN. This removes shops, photos and tags, because they're only stored on your iPad. Your subscription isn't affected: restore it after reinstalling.
How do toy tags work?
In the parent area, open Product tags on the Shops tab, print a sheet and stick the tags on real toys. Give each tag a product, then tap Scan tag at the till and hold the toy up to the camera.
Can I change the money or the difficulty?
Yes. In the parent area, the Play tab lets you choose the currency, the cash and card levels, receipts, sounds and a closing time.
Which languages does ToyTill speak?
ToyTill follows your iPad's language: English, German, Spanish, French, Italian, Japanese, Portuguese, Thai, Turkish, Vietnamese and Traditional Chinese.
Does ToyTill collect any data?
No. There are no accounts, adverts or analytics, and everything stays on your iPad. Read the full privacy policy for details.