Contact Shrimpz
We’re an online-only shop. Most questions are answered below — or email us and we’ll reply within 24 hours (Mon–Fri).
Instant help
orders
Track / view orders
Live status, tracking, and order history.
delivery
Shipping & delivery
Dispatch days, timelines, and FAQs.
policy
Returns & DOA policy
What to do on arrival and how to claim.
care
Neocaridina care guide
Set-up, water cycling, feeding & breeding.
Pro tip Most customers find answers here in under 60 seconds.
Before you message us
Where is my order?
Head to My Orders for live status and tracking.
If marked delivered but missing, please check safe places and with neighbours.
Live shrimp arrivals / DOA steps
Open indoors, acclimate slowly, and photograph issues within the policy window.
Full steps in our DOA policy.
Water parameters & acclimation
Quick-start tips in our
care guide — including cycling, GH/KH, and drip acclimation.
Change or cancel an order
We can help if we haven’t dispatched yet. Message us ASAP with your order number from
My Orders.
Wholesale & bulk orders
Tell us species/quantity and timeframe. We’ll confirm availability and lead times.
How to contact us
Send us a message
We usually respond within 24 hours (Mon–Fri). For delivery updates, check My Orders.
Quick answers
When will my order ship?
Most orders ship within 1–2 working days. Heat-pack use is weather-dependent.
Live arrival guarantee
See our DOA policy on the Shipping & Returns page before claiming.
Need starter advice?
Our Neocaridina Care Guide covers cycling, water, and tank mates.